Basic Troubleshooting Before Submitting Online Ticket

COMPUTER WON'T TURN ON.
- Are the power cords securly plugged in?
- Does the power button light up?
1. Tap spacebar a few time to wake from possible sleep mode
2. Try reseting the powerstrip on the floor or behind the table

- Submit online ticket please indicate whether machine is a Mac or PC


COMPUTER PROGRAM CRASHES OR GIVES AN ERROR.
- Are the keyboard and mouse cables fastened securely?
1. Disconnect any USB drives (Thumb Drives)
2. Shutdown and Restart your computer.

- Submit online ticket with the name of program and error message - leave your computer on


CAN’T GET ONTO THE INTERNET
- See if anyone around you has the same problem. (possibe outage)
1. Make sure network cable is connected to computer and the wall.
2. Shutdown and Restart your computer.

- Use another computer to submit an online ticket indicate whether machine is a Mac or PC

CAN'T PRINT DOCUMENT.
- Are the power cords securly plugged in?
- Is printer turned on and paper properly loaded?
- Are the printer cables securly plugged in?
1. Shutdown your printer..
2. Shutdown and Restart your computer.
3.Power on your printer and attempt to print.

- Submit online ticket with the name & model of printer

PLEASE NOTE: Upon successful submission your request is then immediately forwarded for processing. All IT requests are handled on a prioritized basis and may require action by an on-site district technician, contracted service provider or third party vendor.